Our prices

!!Enjoy all the benefits of the Klausen Card!!

Half board rates may be granted only from 3 nights.
Halfboard under 3 nights is possible with a surcharge of 10,00€ a person for one night and 5,00 € per person for two nights and early advice.
For pets we charge 7,50 € per day without food.
The prices quoted are from 1.1.2014 plus 1,30 € local visitor’s tax per person (over 14 years) per day, witch is to pay locally.

Prices and discounts

All fees and taxes are included except the local visitor’s tax.

The amount of local tax is calculated based on the municipal regulation at the time of the stay (July 2014: Euro 1.00 per day and person above 14 years of age).

All drinks and consumptions outside of what is included in the price (breakfast or breakfast & dinner with half board) will be charged separately. Drinks are included in the price only at breakfast. Drinks that are consumed during the day and in the evening will be charged separately. Missed meals cannot be refunded. Furthermore, it is not possible to consume parts of the half-board menus for lunch or at a different time of day.

Reservations are only related to the booked category. For organizational reasons, we cannot reserve particular rooms and or tables, but we will do our best to meet your wishes as far as possible.

Discounts for children

For children in the room with parentswe will charge the surcharges as in the apartments. Please note that a double room always has a minimum occupancy of 2 full payers.

Upon request and availability, it is possible to provide a cot or an extra bed in the room.

Pets on request

For your four-legged family members we charge 7,50 € per day (food is not included)
Please bring your own basket or blanket for your pet. Pets are not allowed in all room categories.
Out of respect for our other guests, animals are not allowed in the dining areas and in the area of our swimming pond.

Reservation

Please note: The booking becomes binding at a payment of a deposit for confirmation (booking guarantee) and the transmission of the booking confirmation. To change or cancel a reservation, simply send a written notice 30 days prior to arrival – by e-mail or fax.

In case of a cancellation between 30 and 15 days before the booked day of arrival we will charge a cancellation fee of 40% of the total price, 8 days before arrival 60% of the total price, less than 8 days before the arrival or if you will not come to the hotel 100% of the total price will be charged from your credit card.

Additional charges and terms of payment

Payment: Cash, card payment, non-transferable check.
Since December 6^th 2011, according to the Legislative Decree 201/2011, in Italy it is no longer allowed to pay amounts above € 2999.99 in cash. The following payment methods are accepted: non-transferable check, bancomat, EC-cards, credit cards (MasterCard and Visa).

Arrival and departure

Arrival: On arrival day, we expect you starting from 14 p.m. Of course, you can also arrive earlier, but the rooms will ready for you only at 14 p.m. In case of a delay, we look forward to receiving a message from you.

Departure: On departure day, please leave your rooms not later than 10 a.m. Other times are possible upon request.

Cancellation

Cancellation conditions according to Art. 1382 Civil Code

EAccording to the Italian Consumer Protection Code, there is no right of withdrawal. However, we grant you the right to withdraw according to following cancellation conditions as defined in art. 1382 (Civil Code):

You may cancel your reservation until 30 days prior to arrival without any cancellation fee. In case of a cancellation between 30 days before arrival and the booked day of arrival,  following cancellation fees apply

Cancellation until 15 days before arrival: 60% of the full price; cancellation until 8 days before arrival: 60% of the full price; cancellation less than 8 days before arrival: 100% of the full price.

In case of “no show” or early departure, the guest is required to fully pay for the entire booking period.

Please inform us in advance if you are unable to take your holiday.

Exclusion of liability

We strive to provide accurate and complete information on this website. However, we assume no liability or guarantee for the topicality, correctness and completeness of the information provided. We reserve the right to make changes without notice or to amend the information. Only the specific service offer or the booking confirmation is binding. For external links we can – despite careful control – assume no liability. For the content of linked pages exclusively their operators are responsible.

Data protection

For the purposes of the GDPR, we inform you that your data will be used and saved exclusively for processing your application and will not be disclosed or distributed to third parties. Regarding data processing, you are entitled to all rights according to the GDPR. The holder of the rights is Arnold Grader – For more information about your rights, please visit here .

Please note

We specifically refer to the legal provisions Art. 45-67 of the Italian Consumer Protection Code 206/2005.