Information about your overnight stay in Klausen

Indulgence

We serve breakfast from 08:00 to 09:30 in our dining hall.

Half-board evening meal is served daily in our dining hall at 19:00.

In our À-la-carte restaurant lunch is served from 12:00 to 13:45, while in the evening meals are served from 18:30 to 20:45. Our À-la-carte restaurant is closed on Thursday.

Check-in / Check-out

Your room is ready for you from 14.00 on the day you are due to arrive. Should you be arriving after 19.00 please telephone us to let us know. Your room is available until 10.00 on the day you are due to depart.

Natural swim pond

Our swim pond is available for you round the clock.

South Tyrol Guest Pass

Make the most of all the benefits of the Klausen Card, which is included in the price.

https://www.klausen.it/media/3095c0d4-bd05-44fe-a435-0fe47aafa279/guestpass-web.pdf

No smoking

The entire building is a no smoking zone. Smoking is permitted outside.

Pets

Well-trained quadrupeds are permitted in our Nest and Classic rooms, as well as in the suite. We charge 11.00 € per day, not including feed. Please note that your four-legged friend is not permitted access to the dining hall or the swim pond. We are happy to reserve a table for you at the bar area for you to enjoy your evening meal together. Please bring a small basket or a blanket for your pet with you.

Upon completion of the confirmation of booking form (booking guarantee), the booking is binding on your side, while upon forwarding of booking confirmation by us, the booking is then binding on our side too. Reservations merely relate to the booked category. For organisational reasons we are not able to reserve specific room and table numbers. We will however endeavour to meet your requirements so far as is possible.

Local taxes
The amount for local taxes is calculated according to the applicable local regulations in place at the time of your stay (January 2024: 2.90 € per person and day; payable by those aged 14 and over). Local taxes are not included in the booking price.

Items consumed
All drinks and items consumed that are not services included in the price (breakfast and evening meal for half-board) are charged separately. Drinks are only included in the price at breakfast. Drinks consumed during the course of the day and with your evening meal are charged separately. Any services not availed of will not be reimbursed. It is also not possible to consume elements of the half-board lunch menu at any other time of day.

Travel cancellation insurance
To protect yourself should your holiday be cancelled, we recommend taking out travel insurance cover:
cancellation cover - Europäische Reiseversicherung (europaeische.at)

Payment
You can pay in cash, by card (MC, Visa, EC, Bancomat) at the end of your stay.
Since 1 January 2023 as per decree-law in Italy, it is not longer permissible to pay amounts greater than 4999.99 € in cash.

Cancellation
60 days before the day you are due to arrive at the latest, your reservation can be cancelled without payment of any cancellation fees. For cancellations made by guests in the time from the 60th day before the agreed arrival day and the arrival day itself, the following cancellation fees are due:

• Cancellation by 15 days before the day you are due to arrive at the latest: 40% of the agreed full amount.

• Cancellation by 8 days before the day you are due to arrive at the latest: 60% of the agreed full amount.

• Cancellation less than 8 days before you are due to arrive: 100 % of the agreed full amount.

In the event of guest ‘no show’ or early departure, the full amount is due for the entire booked period.
Please let us know in good time if you are not able to come to us for your holiday.

The prices listed are per night and person, excluding local taxes.

Child discounts/Additional person

Staying in the Classic, Nest and Ansitz rooms, where there are 2 adults paying full price

0 - 2 years old - free

3 - 6 years old -70%

7 - 13 years old -50%

From 14 years old -30%

Child discounts/Additional person

Staying in the suite, where there are 2 adults paying full price

0 - 2 years old - free

3 - 6 years old -75%

7 - 13 years old -60%

From 14 years old -40%

On request, a cot or an additional bed can be provided for your room.

Double room single occupancy

There is a 40% surcharge for single occupancy.